Advanced Records Management (ARM) is an accredited supplier of front line support services and maintains fully accredited specialists.
- EMC SEP (Support Enabled) Partner
- Captaris Premier Partner
- Autonomy Tier One Support
- Kodak KAIR Supplier
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Advanced Records Management (ARM) provides first line support and first level escalation and much more
- Knowledge and support of all of the local components, custom modules and extended environment
- Severe issues are escalated to the Software Vendors.
- ARM is able to bring a wealth of resources in to assist.
- Unlimited phone and web logging of calls
- Access to vendor FAQ sites, Blogs and document resources
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Extended (Gold & Platinum) available at extra charge
- Specific Knowledge and understanding of customer environment
- ad-hoc offsite support
- discounted days of onsite support (2)
- Advice and Guidance with planning upgrades, migrations etc
- Test environment (customer specific) kept at ARM premises (2)
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